Sketching while reading this - that is actually about research in general, it’s not going in detail about healthcare too much. Pity. I’ve been doing research about healthcare (in China) and it’s so different from anything else.
"Keep it simple". They keep saying this, but only a few know really how to do it. This guy knows how and why. Breaking down a system that is the dominant one, in order to build one that is more sustainable and user-centered - not brand oriented.
A2A informa nei giorni precedenti alla lettura dei contatori in quale giorno verranno gli addetti, specificando cosa faranno e cosa NON faranno. Bel servizio, soprattutto considerando le frodi che persone anziane hanno vissuto a causa di finti addetti. #goodservice #a2a #gas #welldone
For the products I’ve worked on, user research has been an indispensable part of the product design process. And for anyone building consumer-facing products, I highly recommend working with a user researcher from the very beginning.